By virtue of our recently completed merger with Nowak Data Systems, we have significantly increased our Sage capabilities in many areas. The first of these we want to implement for all our clients is a central Help Desk. This desk is manned during regular business hours (8:30 - 5:00). Our objective is that you speak to a person during regular business hours rather than leave a voicemail. Subject to the availability of product specialists, you will either speak directly with one of them, or leave a detailed message for the next available professional, or for the professional of your choice. Monitored voicemail messaging is set up for after-hours calls.

By offering this central help desk, we hope to be able to provide more timely responses to your everyday support requirements. Furthermore, we will be in a position to better log and track your cases, open or closed, in an effort to be more proactive with you about your support and training needs.

Use of this resource is, of course, a billable service and covered under any existing telephone support agreement you have in place. Absent any telephone support agreement, our normal billing rates will apply.

Our new telephone number for this important service is 860-231-6600. Please make a note of it.

It would be our strong preference that you use this main number for any support issues, rather than call our professionals directly on either their landlines or cell phones. In this way, we can offer the fastest possible turnaround of a solution for you. Rest assured that you can continue to enjoy the close relationship you currently have with your Blum Shapiro professional: again, we view this new service as an extension of that relationship.

We are excited about this improvement in our ability to support you. We will also be keenly interested in any feedback you would care to share with us about this new service: please feel free to speak with Sarah Zevallos or any of us to let us know what you think.


View the Sage Help Desk Procedure Flowchart PDF - 200 KB